FAQ
Step 1: Add the Items you want to buy to the cart or click the buy it now button.
Step 2: Click the checkout to fill your address and then choose the shipping method. Do not forget to write your contact email for receiving the order confirmation and shipping info emails
Step 3: Finish the payment via Paypal and then you will receive the order confirmation email
Step 4: When the order gets sent out, you will receive the shipping email with tracking info in
Step 1: Contact us via email / online chat/ messenger with your order number within 24 hours and send us the correct addess in this format:
Country:
Province/ State:
City:
Street and Door number:
Post code:
Name and phone number:
Please notice:
1. When you send message to request change the address, please provide the name and phone number of the order, this is to verify your identity
2. If your order has been sent out, we can not change the address for you
3. Though we have confirmed with you that the address has been updated, the info in your order history will not be updated due to the system setting
Step 1： Contact us via email/online chat/ messenger with your order number in 24 hours. Please also provide the recipient name and phone number of the order to verify your identity
Step 2: Our staff will start cancel your order and refund you. You will receive a refund email when it has been finished
Please notice:
1.If you do not contact us within 24 hours and the order has been sent out, we can not cancel the order for you
1. For the instock items, we usually send them out in 4-5 working days
2. Processing might be delayed during the holiday, weekend and special events
3. If you order the presale items together with the instock items, your order will be held until all the items are instock.There might be "sold-out" risks, details please check the presale FAQ part
If the order status in "unfulfilled":
1. Your order is under arrangement which means it has not been sent out. You are welcome to contact us via email/online chat/messenger about the details
2. Your order has been sent out but the courier has not updated the tracking number. You are welcome to contact us via email/online chat/messenger about the details
If the order status in "fulfilled":
This means your order has been sent out and you should receive an email from us with the tracking number in. You can click the link in the email to see the tracking info
1. Total shipping time= processing time+ delivery time
2. The delivery time is depends on the shipping method you choose when you place the order. For most countries, we offer standard shipping
1. Add the items you want to the cart and checkout. After you enter the detail address, the system will help you calculate the shipping fee automatically
2. The shipping fee is based on the courier you choose when you place the order and your location,the store will also determine whether your order amount meets the criteria for free shipping
Unfortunately due to the covid-19, the international transportation and local delivery will be delayed. What's more, some courier may not updated the tracking info very fast under this situation.
Here are our related suggestion：
*Commercial Shipping & Express Shipping: if the tracking info stop updating for 1 week, please contact us
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